Claims Shield

How Does Claims Shield Benefit You?

Clients are able to communicate directly with our office at any time throughout the life of the file. These communications are retained within Claims Shield and are easily carried over to the carrier's CMS for ease of internal file documentation. Each client is provided a unique log-on where they can view their claims holistically to ensure complete transparency throughout the claims adjustment process. All field related data is captured and stored electronically in our CMS. Status updates and file notes are also stored in an electronic file, providing real-time online status to our SCI staff, adjusters, and carrier staff. All claims documentation is stored in Claims Shield for three years from the date of the assignment. These features, along with the ease of communication, and access to "real-time" status updates regarding contact, inspections, reserves, and adjustment efforts makes Claims Shield stand apart from any other industry claims management system.

What is Claims Shield?

Claims Shield is one of the industrys most comprehensive and dynamic claims management system. This exclusive proprietary system was designed with our client's, as well as our adjuster's respective needs in mind. This user friendly, highly secure, web-based system enables SCI to be agile, and able to react quickly as our customer's needs change. Claims Shield is equipped with the latest technology and resources, enabling SCI to drive positive results and outcomes, as well as significantly reduce claim cycle-time.

Why is Claims Shield Superior?

Adjusters are able to receive their assignments immediately, and track their open files through a well-conceived diary system which ensures timely reporting. The ability to communicate directly with the carrier, as well as other SCI office staff, via Claims Shield, is a vital component in keeping each file moving toward conclusion as expeditiously as possible; keeping current updates, thereby reducing cycle-time. Our office is able to write letters, secure policy coverage forms, issue insurance documents, complete online service invoicing, send updated status information, and retrieve client requirements, all through Claims Shield.

Claims handling has never been simpler or more secure. SCI, our roster of exceptional claims professionals, and Claims Shield are standing by to assist you with your claims needs. Give us a call learn more or submit an assignment today!